Returns
It's easy with us!
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1
Report a return / fill in the form
You have 60 days from the date of delivery to return your order. The goods must be in their original packaging and have all tags.
Remember that you are legally responsible for reducing the value of the goods resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
Do you have a customer account? Submit your return online!
All you have to do is enter the history of your purchases, select the correct order and use the "Report a return" button. Fill in the necessary data and the ready return form will immediately appear in your account.
Check the detailed description:
How do I report a return?Remember to include the printed form in the return shipment.
You don't have an account with us? No problem!
Fill out the paper return form and attach it together with the proof of purchase to the returned goods.
Download the return form
Returning goods without a completed form may extend the return period!
Create an account and complete your returns online!
Use the email address associated with your order to register and all necessary paperwork will be handled electronically.
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Send us the product you want to return
Send the returned order to the address:
MAGAZYN ZWROTÓW Szopex sp. z o.o.
Attention
ul.Hozjusza 1z
11-041 OlsztynShipments sent to an address other than the above will not be received. We also do not accept cash on delivery packages.
You decide how you will send your package back to us.
Are you wondering how to properly prepare the package?
How do I pack my return? -
3
Leave the rest to us!
We will transfer the funds to you within 14 days .
We will notify you by e-mail about the receipt of your parcel and then about the return of the payment.
Remember that the payment to your account, depending on your bank, may take about 2-3 business days.
You will receive your payment in the same way that you paid for the order.
AttentionPlease see below for additional information on returning various payment methods:
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Cash on delivery order:
If you have paid for your order on delivery, do not forget to provide us with the bank details. We will send you the refund to the indicated bank account.
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PayPal payment:
If you paid for the order via PayPal, you can get a refund of the shipping costs for returning the goods. Details can be found on the PayPal website.
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Personalized products:
Important! Ordered personalized goods (e.g. with individual print) are not returnable! The printed product is also not subject to exchange . Legal basis: art. 38 point 3 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827 as amended).
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Do you have a customer account? Check how to report a return online!
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Step 1
Log in to your customer account and select the "Orders" tab and then use the "Details" button.
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Step 2
Under the shipping information you will find the "Submit a return" button.
Use it and choose from the available options- I'd like to return
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Step 3
Complete the transfer details and select the reason for the return .
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Step 4
Confirm the application with the "Report a return" button.
A ready-made return form will be displayed on the website, which we will also send you by e-mail.Pack your order carefully and send it to the address:
MAGAZYN ZWROTÓW Szopex sp. z o.o.
ul.Hozjusza 1z
11-041 OlsztynRemember to add the printed form to the return shipment.
You decide how you will send your package back to us. -
Step 5
Leave the rest to us!
We will notify you when the package is received and the return is processed.:
Please remember- In the event of returning the goods, we will pay you the payment within 14 days.
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Sign upDo you want to return the goods, but are not sure how to pack the parcel? We have prepared some tips for you!
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The manufacturer's carton, in which the shoes are originally packed, does not constitute a return packaging - additionally secure it against shipping!
In the case of a return of a higher value purchase, send the package safely in the box. You can use the doublebox in which you received the order.
Please rememberThe returned product should not move in the package, nor should it be forced in.
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Place the goods in an additional package and make sure that it is properly sealed. One of the safest methods of sticking is the so-called H method, i.e. covering the opening of the box in the shape of the letter H, as shown in the picture.
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If you have a smaller product to send back, such as clothes, use whatever options are available.
You can use the product in its original packaging:
- put in a bubble envelope
- secure with gray paper
- put in a poly mailer or use a thicker, opaque bag that you can seal
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Important!If you use the packaging in which you received your order, please make sure that our shipping label is not on it!
You can tear off the label, completely blur it or cover it with a new label. This will ensure the correct delivery of your shipment.
Warning! According to DHL's regulations: Defective, poorly secured packaging or packaging with inscriptions, images or graphics that violate the law may not be accepted by the shipping company.